Mastering difficult conversations involves going beyond your own perspective to understand what each person in the conversation sees, feels, and leaves unspoken. Sheila Heen and I discuss how.
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Here's what we cover in this episode:
- The three layers of a difficult conversation
- What workplace problems often originate from
- Why owning your contribution to the problem up front is the best way to avoid the blame game
- How to prepare to have a difficult conversation
- Why having difficult conversations isn’t a bad thing
Special thanks to our sponsor BELAY for offering an exclusive resource called Power of Productivity. In this resource, you will learn how to refocus and implement efficient strategies so you can get back to what you do best. Get your free resource today.
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Mastering Difficult Conversations with Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School

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